Last updated: August 2026
Unwrappy gifts are digital and delivered instantly the moment payment completes. Because of this, we operate a limited refund policy.
If your payment was successfully charged but your gift was not generated or your link never worked due to a technical failure on our end, we'll refund you in full. Contact us with your payment details and we'll sort it out.
Once your gift has been successfully generated and delivered — whether or not the recipient has opened it yet — we're unable to offer a refund, since the product has already been delivered as intended.
Reach out via our Contact page with your payment ID and a brief description of the issue. We aim to respond within 2 business days.